We accept returns in case of damaged products. Otherwise at present, we are not providing any return or refund policies. We will issue full replace if the product is damaged. To be eligible for a return, your item must be in its original packaging. You’ll also need the receipt or proof of purchase.
Complaints about Product quality should be done within 24 hours of the delivery. To launch a complaint, please contact at info@smiesfashion.com. If the reason for return is genuine, Our Team will replace the item.
We do not issue refunds once the order is processed and the product is delivered. Still, we realize that exceptional situations can happen in regard to the character of the product we supply. Below are the situations we can provide you with a refund: A. Non-delivery of the product: If the order is pre-paid and if for some unforeseeable reason, we are unable to deliver your order, we will refund the amount.
Although all our products undergo a vigorous quality check before delivery, unexpected damages and defects may occur. In case of such issues, please report the problem to our Quality Support Team within 24 hours of delivery. If the complaint is genuine, we will replace the same.
In case the product is not as described, please report the issue to our Quality Support Team within 12 hours from the date of the delivery. Please provide proof to prove that the purchased product is not the same as described on the website. If the claim is found to be true, we will refund the amount in the next 72 hours.
Once you have booked the order, we do not encourage cancellation from the user end. For payment made online, the refund will be done to the bank account only within 72 hours.
And incase of return/exchange we dont have a return pickup facility hence the parcel has to be sent by the customer to our address
Free replacement will be provided within 7 days if the product is delivered in defective/damaged condition or different from the ordered item. Otherwisetheir is no return or replacement is availble.
To start a return, you can contact us at info@smiesfashion.com or whatsapp or call +91 9544753622. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at info@smiesfashion.com.
